Cognition-Driven AI Agents as the Next Inflection Point in Banking Automation A Research-Cum-Case Analysis Amid Geopolitical Market Volatility Abstract Sudden geopolitical shocks frequently test the resilience of global financial institutions. One prominent example is the surge in crude oil prices above USD 100 per barrel triggered by military escalations such as tensions between the United States and Iran. Such events disrupt liquidity conditions, commodity-linked credit exposure, and customer sentiment within hours. Traditional rule-based banking automation systems—built around predefined workflows—often fail to respond effectively in these volatile conditions. This research-cum-case study explores the emergence of cognition-driven artificial intelligence (AI) agents as the next major inflection point in banking automation. Drawing upon industry perspectives including leadership insights from Sajit Vijayakumar of Infosys’s core banking platform Infosys Finacle,...
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